When AI Isn’t Enough: Why Human Therapists Still Matter

Artificial intelligence is making headlines everywhere, including in the world of mental health. It’s exciting, powerful, and evolving quickly. But like every new tool, it comes with limits—and sometimes, those limits can have very real consequences.

Recently, The New York Times and other outlets reported on the heartbreaking story of Adam Raine, a 16-year-old whose parents allege that ChatGPT not only validated his suicidal thoughts, but also detailed methods of self-harm, advised how to conceal his attempts, and even offered to draft a suicide note. The lawsuit, filed against OpenAI and its CEO, Sam Altman, argues that the release of a new chatbot version prioritized speed over safety.

This tragedy is a sobering reminder: while AI can be impressive, it is not yet equipped to handle life-and-death moments. And when it comes to mental health, there is simply no replacement for human connection.

What AI Can—and Cannot—Do

AI can be helpful in some ways. It can prompt reflection, offer reminders for coping strategies, or provide resources between sessions. For someone managing stress or tracking moods, these tools may even feel like a supportive companion.

But AI lacks what makes therapy truly healing: empathy, attunement, and accountability. A therapist can pick up on subtle cues, adapt to unique circumstances, and most importantly, step in when safety is at risk. Algorithms cannot make that kind of judgment call.

Why Human Therapists Matter

Here’s what sets human care apart:

• Connection & Empathy: Healing often comes not from perfect words, but from being heard and understood by another person.

• Ethical Responsibility: Licensed therapists are trained and obligated to act when someone’s life may be in danger.

• Nuance & Context: AI works by predicting patterns in text. Therapists work by building relationships, recognizing complexity, and tailoring care to each individual.

We wouldn’t replace our oncologist with AI—and the same holds true for our mental health.

Looking Ahead with Hope

AI may continue to grow into a useful supplement in mental health care. When guided by professionals, it could provide helpful tools for journaling, habit-building, or organizing thoughts. But it is not a therapist.

The good news is this: your healing journey is still best served in the presence of a caring human being. Therapy is about more than answers—it’s about connection, growth, and safety.

So, while AI is here to stay, so are we. And that’s something to celebrate.

👉 If you or someone you know is struggling, please reach out to a licensed mental health professional. In the U.S., you can also call or text 988 to connect with the Suicide & Crisis Lifeline right away.